Review 2013
It’s the end of another year, a perfect time for looking back at your personal performance and conducting a comprehensive review of 2013.
It’s the end of another year, a perfect time for looking back at your personal performance and conducting a comprehensive review of 2013.
As leaders, we are “wired” to want to fix problems, and we enjoy sharing our knowledge and ideas to help our staff improve and accomplish both individual and company goals.
No one wants to think about a crisis taking place. But whenever major, serious events or tsunami-sized waters surface at work, those are the times in which you, as the leader, must…
Nothing is worse than getting off on the wrong foot with a new hire who is suddenly caught off guard about some aspect of the job.
Effective managers and leaders are adept at managing their boss’s job-performance expectations. But that’s hard to do if…
Research from Bain & Company shows that 80% of company executives believe their company delivers outstanding value and superior customer service. But only 8% of customers agree…
Good presentations don’t happen by accident. They happen because the speaker is prepared to give an effective presentation and is confident about communicating the message effectively.
When it comes to change, you can’t just decide to start something new and expect it to fly. You need to support it and accelerate the results by…
One of the fastest ways to stifle communication is to penalize people for giving you bad news. Demonstrating this behavior on a consistent basis creates…
If you’re always painting a Pollyanna picture when problems clearly need to be acknowledged and addressed, you’ll erode credibility, stifle communication…