Poor customer service is a hidden problem that you can’t change by having high quality products or by focusing on the bottom line.
How does your organization stack up when it comes to providing excellent experiences for your customers?
Establishing a customer-focused culture begins and ends with a very specific and superior type of leadership. Here are three points to keep in mind in order to establish and foster a customer-focused environment.
How happy are your customers with the experience you provide? Here are three tips to creating a sustainable customer-centric culture.
Here are three ways you can better ensure your organization ranks high in the eyes of your customers.
A 2016 survey of 5,000 customers gives a snapshot into what people value most in consumer shopping today. Results show…
When change feels tough, it can seem as if we’re losing control. We may even doubt ourselves and our ability to succeed.
For a variety of reasons, summer always seems to put a strain on some of our best efforts to plan or maintain great planning habits.
In recent news, there have been at least two major automakers reeling from vehicle recalls that will cost them billions when all the dust settles.
According to a recent TimeTrade™ consumer survey, 90% of consumers don’t get the help they need when shopping from retailers. How engaged is your organization with customers?
Research from Bain & Company shows that 80% of company executives believe their company delivers outstanding value and superior customer service. But only 8% of customers agree…