Don’t Badmouth Others

Nothing can erode your credibility more quickly than being labeled as a person who makes disparaging comments about your boss, peers, or customers.

Practice Your Important Presentations

Good presentations don’t happen by accident. They happen because the speaker is prepared to give an effective presentation and is confident about communicating the message effectively.

Don’t Shoot the Messenger

One of the fastest ways to stifle communication is to penalize people for giving you bad news. Demonstrating this behavior on a consistent basis creates…

Choose the Right Words

As Mark Twain once put it, “The difference between the right word and almost the right word is the difference between lightning and a lightning bug.”

Don’t Be a Whiner

While every leader, whether outwardly or deep down inside, might feel the need to whine about this or that from time to time, chronic whining quickly erodes leadership credibility.

Capture Agreements in Writing

Good follow-up is grounded in a number of “best practices,” and one of those is the simple act of writing down and communicating what’s been agreed upon in verbal discussions.

Anticipate Reactions Before You Communicate

Have you ever delivered some news to your staff and been shocked or caught off guard by their reactions?

Develop Your Elevator Speech

Have you ever seen someone’s eyes totally glaze over when you’ve told them about you and your company? It doesn’t matter if you’re the most interesting person in the world…

E-MAIL: What Message Are You Sending? [Webinar]

Does your e‐mail communication build relationships or tear them down? Are your e‐mails well written or poorly crafted?

Listen More, Talk Less

There’s no doubt that a lot of leaders like to talk. But great leaders know that one of the keys to effective leadership is actually listening more and talking less.